This page covers deletion of your connected Meta data (Facebook Pages, ad accounts, Instagram, WhatsApp Business) from Bindass CRM (“Bindass CRM”, “we”, “us”). Meta data can only be deleted from inside your account after login — deletion requests by email are not accepted. Your store data (orders, customers, products) is never touched by Meta deletion.
1. Delete your Meta data (login required)
- Delete Meta data: log in to Bindass CRM → Dashboard → Settings → Integrations → Meta → “Delete my Meta data”. This immediately wipes the stored Meta access tokens and raw Meta payloads for that store and stops all syncing (leads, ads, WhatsApp). You'll get a confirmation code on screen.
- Just disconnect: same screen → Disconnect. Syncing stops and credentials are wiped; synced history stays until you delete it with the option above.
- Revoke from Facebook side: Facebook → Settings & Privacy → Settings → Business Integrations (or Accounts Centre → Apps and websites) → select “Bindass CRM” → Remove. This revokes our access even if you don't open our dashboard, and triggers automatic deletion on our servers (see §2).
2. If you arrived here from Facebook
When you remove “Bindass CRM” via Facebook's “Apps and websites” screen, Facebook sends our server an automatic deletion request. We purge your Meta tokens and raw Meta payloads immediately and acknowledge it with a confirmation code — no further action is needed from you. Paste the code in the tracker at the top of this page to see its status.
3. What Meta deletion removes vs. what stays
- Removed: stored Meta access tokens, synced lead payloads, webhook inbox entries and WhatsApp Cloud API credentials for your stores.
- Untouched: your stores, orders, customers, products, reports and billing history — Meta deletion never deletes store data.
- Kept only as required by law: GST invoices, Razorpay payment records, and security/audit logs — without Meta access tokens.
How we handle each data type is disclosed in our Privacy Policy.
4. Contact
Meta deletion runs only in-app after login — not by email or phone — so every request stays verifiable and trackable. For anything else: India — full registered address to be updated (Monday – Saturday, 10:00 AM – 7:00 PM IST).