Bindass CRM is a 100% digital software service — we do not sell or ship any physical products ourselves. “Shipping” on this page therefore covers two things: (a) how fast you get access to the service and credits you pay for, and (b) how parcel shipping works for the orders you manage through us.
1. Service activation (digital delivery)
- New accounts are activated instantly after signup — no waiting period.
- Prepaid credit top-ups via Razorpay reflect in your store wallet within minutes of successful payment. In rare gateway delays, allow up to 24 hours before contacting support.
- GST invoices for top-ups are available from the Billing page of your dashboard.
2. No physical shipment by us
Because Bindass CRM is software, there are no shipping charges, dispatch timelines or delivery tracking for the service itself. If you received any communication claiming a physical courier from us, treat it as fraudulent and report it to support@bindasscrm.app.
3. Your buyers' parcels (shipped by you)
Parcels to your buyers are booked and handed over by you (or your staff) — typically at an India Post counter — using the labels, manifests and tracking IDs generated in Bindass CRM. Therefore:
- Delivery timelines, shipping charges and claims for buyer parcels are governed by India Post / the courier you choose, not by us.
- Tracking IDs generated in the platform can be followed on the India Post website and are auto-shared with buyers over WhatsApp where configured.
- Lost, delayed or RTO parcels must be taken up with the carrier; we provide the booking records and reports to support your claim.
4. Delivery issues with our service
If your account, credits or invoices are not delivered as described above, email support@bindasscrm.app (Monday – Saturday, 10:00 AM – 7:00 PM IST) with your transaction reference — most cases are resolved within 2 business days.