Bindass CRM (“Bindass CRM”, “we”, “us”, “our”) operates the Bindass CRM platform at https://bindasscrm.app — an order-tracking, India Post shipping, label-printing, WhatsApp-notification and ads-analytics service for sellers in India. This policy explains what personal data we collect, why we collect it, and the choices you have. By using Bindass CRM, you agree to this policy.
1. Data we collect
- Account data: your name, email address, mobile number and password (or Google sign-in profile) when you register, and your phone number if collected separately.
- Business data: store names, addresses, GSTIN, staff details and roles, product catalogues and inventory you enter.
- Order & customer data you upload: buyer names, phone numbers, delivery addresses, pincodes, order values and statuses — this data belongs to you, and you confirm you have the buyer's consent to share it with us for order fulfilment.
- Integration tokens: encrypted credentials for WhatsApp (Baileys sessions), Meta (ad accounts, pages) and other services you voluntarily connect.
- Payment data: credit top-ups are processed by Razorpay. We receive payment confirmations and amounts — we never see or store your full card, UPI or bank details.
- Technical data: device and browser information, IP address, login history and feature-usage logs used for security, debugging and improving the service.
2. How we use your data
- Operating your account, stores, orders, shipments, labels and reports.
- Sending WhatsApp / SMS / email order updates you configure, to your buyers.
- Processing credit top-ups and maintaining your billing ledger.
- Detecting fraud, abuse, duplicate or suspicious orders, and securing the platform.
- Product analytics and support — understanding which features sellers use.
- Legal compliance, including tax invoices and responding to lawful requests.
We do not sell your personal data or your buyers' data to anyone, and we do not use it for third-party advertising.
3. Cookies & similar technologies
We use strictly-necessary cookies and local storage to keep you signed in, remember your active store and theme, and protect against CSRF attacks. We do not use third-party advertising cookies. You can clear site data in your browser at any time, though you will be signed out.
4. When we share data
- Service providers: India Post / shipping partners (delivery details you choose to book), WhatsApp Business / Meta (messages you trigger), Razorpay (payments) and Google (sign-in) — only the data each service needs to perform its function.
- Your staff: people you invite to your stores see data permitted by the role you assign them.
- Legal: when required by Indian law, a court order, or to protect our rights and prevent fraud.
We never share data with data brokers, and every integration above is initiated by you and revocable from Settings.
5. Security
Passwords are hashed, OAuth and API tokens are encrypted at rest (AES-256-GCM), traffic is encrypted in transit (HTTPS), and access to production data is role-gated and logged. No system is 100% secure, but we follow industry-standard practices and review them regularly.
6. Data retention & deletion
We keep your data while your account is active and for a reasonable period afterwards for ledgers, tax records and dispute resolution. You can export your orders and customers at any time from the dashboard. To request correction or deletion of your account data, email support@bindasscrm.app — we act on verified requests within 30 days, subject to records we must legally retain.
7. Children
Bindass CRM is a business tool and is not directed at children under 18. Accounts may only be created by adults competent to enter contracts under Indian law.
8. Your rights (DPDP Act, 2023)
Under India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or erasure of your personal data, nominate another person in case of incapacity, and withdraw consent for optional processing (which may limit some features). Contact us at support@bindasscrm.app to exercise these rights.
9. Changes to this policy
If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or in-app notice. Continued use after changes take effect constitutes acceptance.
10. Contact us
For privacy questions or requests, email support@bindasscrm.app (Monday – Saturday, 10:00 AM – 7:00 PM IST).