These Terms & Conditions (“Terms”) form a binding agreement between you and Bindass CRM (“Bindass CRM”, “we”, “us”) for your use of the Bindass CRM platform, website and related services. By creating an account or using the service, you accept these Terms. If you use Bindass CRM on behalf of a business, you confirm you are authorised to accept these Terms for it.
1. Eligibility & account
- You must be at least 18 years old and legally competent to contract under Indian law.
- One person may hold one account; each account may manage multiple stores you own or are authorised to manage.
- Keep your password and devices secure — you are responsible for all activity under your account. Notify us immediately of unauthorised access.
- Google sign-in accounts must complete phone verification when prompted; password accounts require a valid email and Indian mobile number.
2. The service
Bindass CRM provides order tracking, India Post shipment booking assistance, shipping-label generation, WhatsApp/SMS order notifications, Meta ads analytics, staff roles, billing credits and related reports on an “as is” basis. Features may evolve; we may add, modify or discontinue features with reasonable notice. We do not guarantee uninterrupted availability and will work to restore service promptly during outages.
3. Plans, credits & payments
- Core usage is metered through prepaid credits. Topping up via Razorpay adds credits to your store wallet.
- Credits are consumed when you use paid actions (shipments, WhatsApp messages, labels and similar metered features) at the rates shown in-app.
- Credit top-ups are non-transferable between unrelated accounts except through the built-in referral system.
- Prices are in INR and inclusive/exclusive of GST as shown at checkout; GST invoices are issued for top-ups.
- Failed or duplicate payments are handled per our Cancellation & Refund Policy.
4. Acceptable use
You agree not to:
- Upload buyer or order data you have no right to process, or use the platform for spam, fraud, counterfeit goods or unlawful businesses.
- Attempt to breach, scan or overload the service, reverse-engineer it, or resell access without written permission.
- Send WhatsApp/SMS messages that violate TRAI regulations or Meta/WhatsApp template policies — you are responsible for message content and consent.
- Share India Post credentials, API tokens or staff logins outside your organisation.
Violation may lead to suspension or termination after notice, and serious abuse may be reported to authorities.
5. Third-party integrations
When you connect WhatsApp, Meta, Razorpay, Google or shipping partners, their own terms and privacy policies also apply. Bindass CRM is not responsible for downtime, policy changes or message delivery failures on third-party networks, though we will surface their errors transparently in the dashboard wherever possible.
6. Your data & IP
- You retain ownership of all order, customer, product and store data you upload. You grant us a limited licence to host and process it solely to provide the service.
- The platform, branding, software and analytics remain our intellectual property. Do not copy, scrape or misrepresent them.
- You confirm buyers whose data you upload have consented to being contacted about their orders.
7. Suspension & termination
You may stop using Bindass CRM at any time and export your data first. We may suspend or terminate accounts for unpaid dues, abuse, fraud or legal orders. On termination, access ends immediately; we retain records as required by law and per our Privacy Policy. Unused credits are handled per the Refund Policy.
8. Liability & disclaimer
To the maximum extent permitted by law: the service is provided without warranties of merchantability, fitness or error-free operation; we are not liable for courier delays, lost parcels, RTO losses, ad-performance outcomes, or third-party failures. Our total liability for any claim is limited to the credits/fees you paid in the 3 months preceding the claim. Nothing here limits liability that cannot be limited under Indian law.
9. Governing law & disputes
These Terms are governed by the laws of India. Disputes will first be attempted to be resolved amicably via support@bindasscrm.app; failing that, courts at our registered place of business in India shall have jurisdiction.
10. Changes & contact
We may update these Terms and will post the new effective date above. Continued use after changes means acceptance. Questions? Email support@bindasscrm.app (Monday – Saturday, 10:00 AM – 7:00 PM IST).