Bindass CRM is a prepaid SaaS platform: you top up credits to your store wallet (via Razorpay) and credits are consumed as you use shipments, WhatsApp messages, labels and other metered features. This policy explains when cancellations and refunds apply.
1. Try free first — paid purchases are final
Every seller starts on the Free plan with no card required, so you know exactly what you're buying before you pay anything. Because of that free trial, credit top-ups and plans that have already been delivered to your wallet cannot be cancelled or refunded for a change of mind — credits are instantly usable across the platform from the moment they land.
- If the payment succeeded but credits were NOT added (gateway timeout, app closed mid-payment), contact us within 7 days — we will credit your wallet or refund the amount after verifying with Razorpay.
- Contact support before initiating a bank chargeback; chargebacks freeze the wallet under dispute and delay resolution for everyone.
2. Plans expire — they never auto-renew
There is no subscription to cancel. Every plan is prepaid for its validity window (shown on the plan and in Billing). When it ends, your store returns to the Free tier, unused plan credits lapse, and new order creation pauses until you renew. You are never charged a second time unless you personally buy again — so there is no cancellation flow and no renewal to stop.
3. When refunds are issued
- Duplicate payment: you were charged twice for one top-up — the extra charge is refunded in full.
- Failed top-up: money left your account but no credits arrived and we cannot restore them — refunded in full.
- Billing error on our side: wrong plan/credit pack applied due to a proven platform bug — corrected or refunded.
- Service unavailable: a paid feature you were charged for could not be delivered at all — proportionate wallet re-credit or refund.
Refunds are not issued for: credits already consumed, change of mind after credits are added, RTO/shipping losses, courier delays, WhatsApp delivery failures caused by invalid numbers or template rejections, or ad performance outcomes.
4. How to request a refund
Email support@bindasscrm.app within 7 days of the transaction with: your registered email/phone, transaction / UTR reference, amount, date, and a short description (screenshots help). We acknowledge within 2 business days and resolve most cases within 5–7 business days.
5. Refund timelines & method
- Approved refunds go back to the original payment source (UPI, card, netbanking) via Razorpay.
- Banks/UPI typically reflect refunds in 5–7 business days after we process them; exact timing depends on your bank.
- Where the original source cannot receive funds, we issue wallet credits of equal value plus a goodwill bonus where applicable.
6. Referral & bonus credits
Promotional, referral and bonus credits are not redeemable for cash and cannot be refunded, transferred or withdrawn. They expire as per the terms shown when granted.
7. Contact
Refund queries: support@bindasscrm.app (Monday – Saturday, 10:00 AM – 7:00 PM IST). Please mention “Refund” in the subject line for faster routing.